Frequently Asked Questions
HOW DOES ORDERING WORK?
Order Confirmation – Once you place an order through our site, you will receive a receipt of what you have ordered. After confirming your selections are correct, you will send confirmation to us to proceed with the order at email@example.com. If changes are needed at this time, email these to us directly.
Once you approve your order acknowledgement we will send your order to the manufacturer.
Once the manufacturer receives the order we will send you an estimated shipping date. Orders generally take about 10-14 weeks. Please keep in mind these are rough estimates and shipping times can and do vary at times.
Order has shipped – Once your order has left the manufacturer. We will send you an email with tracking information. It usually takes about 1 week to arrive depending on your location.
WHICH SHIPPING CARRIERS DO YOU USE?
WHAT’S THE DIFFERENCE BETWEEN MEMORY RETURN AND 360 DEGREE SWIVELS?
Memory Return Swivel – allows you to rotate 90 degrees in either direction and returns the stools back to the center position after someone gets up from the seat.
360 Degree Swivel – allows you to rotate all the way around the stool and remains in the position you leave it when someone gets up from the stool.
DO THE STOOLS COME WITH PROTECTION FOR MY FLOORS?
All of our stools come with plastic glides that are attached to the bottom of the feet. These glides are typically sufficient for tile or vinyl floors as well as carpet. Wood floors require stick-on felt pads on the bottom of the plastic glides. This can be purchased at any local hardware store.
Please Note: Due to the vast types of flooring today, we suggest calling your flooring company to see what they recommend.
DO YOU OFFER STOOLS HIGHER THAN 30 INCHES?
CAN I PROVIDE MY OWN MATERIAL (FABRIC, VINYL, OR LEATHER) ON MY STOOLS?
CAN I BUY AN EXTRA FABRIC? I WANT TO UPHOLSTER MY CHAIRS, CURTAINS, ETC.
Yes, please email us at firstname.lastname@example.org to inquire about availability and pricing.
HOW DO I PREPARE THE 360 DEGREE SWIVEL TO ATTACH IT TO MY BARSTOOL?
WHERE ARE YOU LOCATED?
HOW LONG HAVE YOU BEEN IN BUSINESS?
IS SHIPPING FREE?
HOW LONG DOES IT TAKE TO SHIP?
DO YOU TAKE PARTIAL PAYMENT?
I NEED HELP PICKING THE COLORS FOR MY STOOLS. CAN YOU HELP?
Yes, please email us at email@example.com and we would be happy to assist.
DO YOU SELL ALL-WEATHER OR OUTDOOR BARSTOOLS?
WHERE CAN I SEE THE DIMENSIONS OF THE STOOLS?
WHAT KIND OF PAINT IS USED ON THE STOOLS?
All metal furniture is powder coated, which provides a durable and environmental friendly finish for indoor use.
Semi-Transparent finish 51 Harley
The Harley finish is unique in that no two pieces will ever be identical since through this finish you are able to see details such as welding lines, sanding and other techniques bearing the touch of the manufacturer’s many skilled metal craftsmen. A certain amount of discoloration of the steel in various spots is a natural occurrence in this process and should not be considered a defect.